In the fast-changing world of spend management software, Airbase shines as a top-rated platform for mid-market companies. It offers a wide range of features and is easy to use. Finance experts and business leaders love it. This review will look at what makes Airbase a top choice for managing expenses.
Airbase is a leader in spend management, thanks to its high ratings on G2. This site, with over 60 million visitors a year, shows Airbase’s excellence. It’s in the top-right quadrant of G2’s Mid-Market Grid Report for Spend Management. This highlights its high user satisfaction and strong market presence.
This review will explore Airbase’s features, ease of use, and customer experiences. It shows how Airbase helps mid-market companies manage their expenses better. It’s a valuable tool for streamlining spend management and controlling finances.
Key Takeaways
- Airbase consistently ranks as the top spend management platform for mid-market companies on G2.
- The platform offers a comprehensive set of features, including advanced approvals, corporate card options, and multi-currency support.
- Users praise Airbase for its ease of use, intuitive interface, and excellent customer support.
- Airbase consolidates multiple spend management functions into a single platform, leading to efficiency gains.
- The platform’s scalability makes it well-suited for growing companies with evolving needs.
Introduction to Airbase
Airbase is a spend management platform for modern businesses. It combines accounts payable, corporate cards, and expense reimbursements into one. This gives companies better control over their non-payroll spend.
The platform automates accounting and approval workflows. This makes closing faster, reporting real-time, and boosts efficiency. Airbase is best for small to midsize companies with 50 to 500 employees. It offers more visibility, control, and automation than point solutions.
Airbase is growing fast, doubling its team in a year. It plans to add 50 more, including a finance leader and a business development head. Jaakko Iso-Järvenpää is now VP of Sales, and Archit Shah is General Counsel. These hires strengthen the leadership team.
| Benefit | Description |
|---|---|
| Automation | Streamlines accounting and approval workflows |
| Visibility | Provides real-time insights into non-payroll spend |
| Control | Enhances financial control and compliance |
| Faster Closing | Speeds up the monthly closing process |
| Real-time Reporting | Enables data-driven decision making |
Companies using Airbase move from manual to automated expense approval. This system manages increased purchases well. It helps fast-growing businesses set up structured policies and consolidate vendor data. This ensures accuracy and sets the stage for scalable financial operations.
Why Airbase is the Top-Rated Spend Management Platform
Airbase has earned high praise from users on G2, making it a leader in spend management. It has impressive rankings and high customer satisfaction scores. This shows it meets the needs of accounting and finance teams in many industries.
In the Summer 2022 Mid-Market Grid® Report, Airbase was ranked #1 for spend management software. It also led in categories like Expense Management and AP Automation. This highlights its strong market presence and user satisfaction.
Consistently High Rankings on G2
Airbase’s success on G2 comes from its high customer satisfaction scores. In 2022, it was ranked #1 in several categories in the G2 annual awards. It was also ranked #3 in overall accounting and finance software.
| Category | Ranking |
|---|---|
| Spend Management Software | #1 |
| Expense Management | Leader |
| AP Automation | Leader |
| SaaS Spend Management | Leader |
| Invoice Management | Leader |
| Vendor Management | Leader |
| Overall Accounting and Finance Software | #3 |
Leader in G2’s Mid-Market Grid for Spend Management
Airbase leads in the Mid-Market Grid for Spend Management. It meets the needs of growing businesses well. Its focus on innovation and customer needs helps it stay ahead of competitors.
Users like Airbase for its real-time virtual credit cards and streamlined expenses. The CEO, Thejo Kote, works hard to improve the product. He aims to meet the changing demands of the market.
Key Features of Airbase’s Spend Management Platform
Airbase has a full set of spend management features for mid-market companies. Its platform helps businesses manage their spending better. It makes it easier to see where money is going and keep finances in check.
Full Roster of Features for Mid-Market Companies
Airbase knows what mid-market companies face. It offers tools to handle all non-payroll spending. With advanced approval workflows and analytics, finance teams can make smarter spending choices.
Advanced Approvals and Choice of Corporate Cards
Airbase makes approvals easier with its advanced workflows. It ensures every transaction is checked and okayed. Plus, it lets companies choose from various corporate cards, including SVB cards, to meet their needs.
Consistent policies and rules are built into Airbase, simplifying spend management across departments and subsidiaries.
International, Multi-Subsidiary, and Multi-Currency Support
As companies grow globally, Airbase supports them with international and multi-currency features. This helps manage spending across different places and currencies. It cuts down on the hassle of manual reconciliations and errors.
Using Airbase, mid-market companies can:
- Automate transaction coding, reducing errors in GL account categorization
- Amortize prepaid expenses automatically, streamlining the process
- Maintain an audit-ready platform, reducing time and resources needed for audits
- Capture email context along with spend requests for improved documentation
Airbase’s Breadth of Functionality
Airbase is a top choice for managing expenses. It combines corporate cards, bill payments, and expense reimbursements into one platform. This makes it easy for companies to handle all their non-payroll expenses. It’s also great for growing businesses because it’s so flexible.
Using Airbase can save companies a lot of money. A Forrester study found that Airbase can return 272% of what you invest. This means big savings for companies. Plus, it helps financial teams close their books 50% faster, making work more efficient.
Airbase makes accounting easier with its automation. This helps accounting managers and employees a lot. It also gives CFOs and VPs of Finance valuable insights into spending.
| Stakeholder | Key Benefits |
|---|---|
| Procurement Leads | Easy access to data and analytics, vendor management, renewal support, compliance |
| Accounting Managers | Automation features for easy reconciliation, payment efficiency, accuracy |
| Employees | Touch-less expense reporting, fast reimbursements, transparent communication |
| CFOs and VPs of Finance | Insights into spending, efficient operations, healthy spend culture |
Airbase helps companies manage expenses worldwide. It supports payments in over 200 countries and 145 currencies. It also has integrations with over 70 ERPs and HRIS software, making it very flexible.
Airbase’s no-touch invoice processing and automated payment methods significantly reduce processing costs and optimize accounts payable for cash back.
Airbase gives a complete view of all expenses. This helps companies cut waste and work more efficiently. It also has a fraud team to protect users. Airbase is highly praised on G2, SuiteApp, and Capterra for its features and support.
Airbase.com Review: User Experience and Satisfaction
In today’s fast-paced business world, user experience and satisfaction are key. Airbase stands out as a leading provider in spend management. It’s known for its easy-to-use interface, streamlined processes, and top-notch customer support.
G2, a trusted software review platform, gives Airbase a high rating of 9.4/10 for Quality of Support. This beats competitors like Expensify (8.8), Coupa (7.6), and Tipalti (8.6). It shows Airbase’s dedication to excellent customer service and user satisfaction.
High Marks for Ease of Use
Airbase’s success comes from its focus on ease of use. Its design and features make managing expenses, invoices, and vendor relationships simple. This simplicity boosts productivity and reduces errors, as many users on G2 have shared.
Excellent Quality of Support
Airbase’s commitment to customer support is clear. They use AI and regular training for their Support team. This approach has cut down resolution time and meets Service Level Agreements at a high rate. The AI also helps with the Help Center, giving quick answers to over 1,100 articles.
| Support Channel | Average Resolution Time | Customer Satisfaction Score |
|---|---|---|
| Live Chat | 15 minutes | 95% |
| Email Support | 2 hours | 90% |
| Phone Support | 30 minutes | 92% |
Positive Feedback from Users on G2
Users on G2 love Airbase for its focus on user experience and satisfaction. It’s ranked #1 in the Summer 2022 Mid-Market Grid® Report. It’s also a leader in expense management, AP automation, and more.
Airbase has changed how we manage expenses and invoices. It’s super easy to use, and their customer support is unmatched.
The CEO of Airbase talks about innovation and staying ahead in the spend management market. They focus on what accounting and finance teams need, which has driven their success.
Consolidation of Spend Management Functions in Airbase
Airbase makes managing non-payroll expenses easy by putting everything in one place. It combines corporate cards, bill payments, and expense reimbursements. This simplifies spend management, helping mid-market companies work more efficiently.
Research shows that all-in-one spend management platforms are highly valued for their ease of use. Companies moving to Airbase from other systems can save about 12.5% on their costs.
Handling All Non-Payroll Spend
Airbase is built to manage all non-payroll expenses for mid-market businesses. It supports 135 international currencies, making transactions easy across different locations. Via, an Airbase customer, found it easy to manage their subsidiaries with the platform.
Airbase also works well with popular ERPs like NetSuite, making it easy to share spend data. Via liked how Airbase integrated with their Silicon Valley Bank cards for bill payments and accounts payable.
Efficiency Gains from a Single Platform
Airbase brings all spend management functions together, leading to big efficiency gains. It has features like automated receipt compliance and flexible approval settings. These help keep spending transparent and accountable.
“Via has seen big improvements in budget accuracy and better visibility into spending with Airbase’s virtual cards.”
Customers say Airbase has made their spending culture and accountability better. Its design is easy to use, making it a top choice for companies. New players like Brex and Airbase get better reviews for their user interface than older systems.
Airbase’s Growth and Market Presence
Airbase has seen rapid growth and a strong presence in the spend management field. G2, a site with over 80 million visits and 2 million reviews in 2022, ranks Airbase as the top platform for mid-market companies. It has been at the top of G2’s Mid-Market Grid® Report for Spend Management for several quarters.
The company’s success comes from its employee count, reviews, web presence, and social media. Airbase’s fast growth has earned it recognition in various reports and awards. It ranked 45th on the Deloitte Technology Fast 500 list for North America’s fastest-growing businesses and 7th in the San Francisco Bay Area.
Airbase also excels in employee satisfaction and engagement. It was named one of Forbes’ Top Startup Employers. This honor shows Airbase’s dedication to a positive work environment for its team.
| Recognition | Achievement |
|---|---|
| Deloitte Technology Fast 500 | 45th position for fastest-growing businesses in North America |
| San Francisco Bay Area | 7th position for fastest-growing businesses |
| Forbes’ Top Startup Employers | Recognized for employee satisfaction, reputation, and growth |
As Airbase grows, it aims to meet the needs of small and mid-market companies. Its focus on innovation, customer satisfaction, and employee engagement sets it up for success in the spend management industry.
The Evolving Spend Management Category
Businesses are moving to digital payments and decentralized spending. This makes efficient spend management solutions more important. Traditional P2P software works well for big companies but is too expensive and complex for smaller ones. This need has led to the creation of a new software category: spend management platforms.
Spend management software meets the needs of companies with decentralized spending. It offers real-time visibility, control, and automation at a lower cost than P2P solutions. It allows for faster decision-making and a wider supply base. But, it can also make traditional purchasing processes harder, leading to more transactions outside the procurement system.
Defining Spend Management Software
The spend management definition includes software for tracking and managing non-payroll expenses, as G2 defines it. This category has grown to tackle the challenges of decentralized spending. It offers a better option than traditional P2P software. Even though only a small percentage of small and mid-market companies use P2P solutions, more are turning to spend management platforms.
Airbase’s Unique Position in the Market
Airbase stands out in the spend management market. It’s the only platform that includes all non-payroll spend – corporate cards, bill payments, and employee expense reimbursements. This makes it different from competitors who offer less. Airbase is known for being easy to use, thanks to its high ratings on platforms like G2. Its Guided Procurement module also makes it a leader in spend management, covering the whole purchasing lifecycle.
Importance of Scalability for Growing Companies
As companies grow, they need scalable spend management solutions. Scalability helps manage expenses and control finances as they expand. It’s crucial for businesses to adopt systems that grow with them.
Mid-market companies should look for spend management platforms that can handle more than 50 employees. Choosing a robust solution early saves time and money. Airbase is a great choice for its features and ability to grow with businesses.
- Platform capabilities and depth of features
- Flexibility and customization options
- Integration with existing financial systems
- Scalability to support international payments and multiple subsidiaries
- User interface and overall user experience
Assessing these factors helps businesses choose the right spend management solution. Airbase offers features, flexibility, and scalability for growing companies.
| Platform | Approval Workflows | Reporting | Auto-Categorization | International Payments |
|---|---|---|---|---|
| Airbase | ✔ | ✔ | ✔ | ✔ |
| Bill.com/Divvy | ✔ | ✔ | ✔ | ✖ |
| Brex | ✔ | ✔ | ✖ | ✖ |
| Ramp | ✔ | ✔ | ✔ | ✖ |
| Teampay | ✔ | ✔ | ✖ | ✖ |
Choosing a scalable spend management platform like Airbase helps growing companies. It streamlines financial processes and supports expansion. Having a reliable solution is key to long-term success.
Airbase’s Offerings for Startups and Small Companies
Airbase is a leading spend management platform. It now offers special solutions for startups and small companies. These tools help early-stage businesses manage their finances efficiently and cost-effectively.
Free Package and Highest Cash Back
Airbase’s free package is a big draw for small companies. It includes expense management software and cash back corporate cards. This is perfect for startups with fewer than 100 employees.
With Airbase, businesses can get up to 2.25% cash back on credit card purchases. They can also earn 1.75% cash back on debit card purchases. This helps save a lot on everyday expenses.
Rapid Onboarding and Ease of Use
Airbase knows startups and small businesses value simplicity and efficiency. It offers a quick setup process. This lets companies start managing their finances fast.
The platform’s design is easy to use, even for those without extensive training. This is shown in its high G2 rating of 4.8 out of 5. Customers are very happy with it.
Airbase uses advanced technologies like AI and machine learning. These tools automate tasks like bill creation and GL integration. This saves time and lets businesses focus on their main work.
Airbase’s pricing is in the mid-range category ($$). This makes it affordable for growing companies. A Forrester Consulting analysis found that using Airbase can increase return on investment by up to 272%.
Airbase offers a lot for startups and small businesses. It competes well with other industry players. Its innovative solutions and cash back offers make it a great choice for early-stage companies.
Interpreting the G2 Grid for Spend Management
The G2 Grid for Spend Management is a powerful tool. It helps businesses compare software based on Satisfaction and Market Presence. It uses user reviews and market data to show each platform’s strengths and weaknesses.
Satisfaction rankings come from user reviews. These reviews look at ease of use, support quality, and overall experience. Market Presence looks at a company’s size, reviews, and online presence. It shows how much impact a company has in the market.
Airbase’s Leadership Position in Mid-Market
Airbase, founded in 2017, is the top mid-market solution on the G2 Grid. In the Spring 2023 Mid-Market Grid Report for Spend Management, Airbase ranked #1. It excelled in both satisfaction and market presence rankings.
| Platform | Founded | Focus | G2 Ranking (Mid-Market) |
|---|---|---|---|
| Airbase | 2017 | Spend Management | #1 |
| Stampli | 2015 | Accounts Payable Automation | N/A |
| BILL (formerly Bill.com) | 2006 | Accounts Payable & Receivable | N/A |
Airbase leads in the mid-market segment. It meets the needs of companies with 51-1,000 employees. Airbase offers features like guided procurement, corporate cards, expense tracking, and accounts payable. It’s the top choice for businesses looking to improve their spend management.
Customer Reviews: Insights and Perspectives
Customer reviews are key to understanding Airbase’s spend management platform. With 2,024 reviews, Airbase has a lot of customer feedback. This feedback shows what the platform does well and what needs work.
Many users love how easy Airbase is to use. They say it’s great to have all spend management in one place. This makes things simpler and saves time, which is a big plus.
Airbase’s automation is another big plus. It makes workflows better and helps companies use their resources wisely. This is important because studies show companies often waste a lot of money on unused software.
Airbase is highly rated on G2, with a 4.8 out of 5. This puts it ahead of competitors like Coupa and SAP Ariba. The positive customer reviews show Airbase really delivers for mid-market companies.
Usability as a Key Factor in Spend Management Adoption
Usability is key when choosing spend management software. A hard-to-use platform can lead to low adoption and frustration. Airbase stands out with its easy design and user-friendly interface, earning user praise.
Airbase’s simplicity is a major reason for its positive user experience. It’s designed for anyone to use, even those not tech-savvy. For example, its Expense Management module makes expense approval easier, helping both employees and accounting teams.
Elements Contributing to Positive User Experience
Several factors make Airbase’s usability stand out, including:
- An intuitive system design that reviewers praise for its simplicity and ease of use
- Use of OCR technology to simplify expense submission processes by extracting relevant details from receipts
- Automated expense report generation that significantly reduces time consumption and improves accuracy through AI and ML-powered processes
- Effective enforcement of travel and expense (T&E) policies through automation, ensuring compliance, transparency, and cost efficiency
Simplicity, Convenience, and Intuitiveness
Airbase’s design is not just in its Expense Management module. Its e-procurement tools help centralize procurement, automate tasks, and reduce errors. It also supports international reimbursements, making it easy to process payments across countries and currencies.
“The usability of Airbase is top-notch. It’s so intuitive and easy to navigate, which has made the adoption process seamless for our team.” – CFO, Mid-Market Company
By focusing on usability, Airbase has made a spend management platform that’s easy to use. This focus on user experience helps drive successful adoption. It sets Airbase apart in the market.
The Role of Customer Support in User Satisfaction
Airbase shines not just in usability but also in customer support. This support is key to keeping users happy. G2 reviewers often talk about how great the Airbase support team is. They say the team is quick, knowledgeable, and friendly.
One user said, “Knowing that they are ready to help me at any time gives me a lot of trust in Airbase as a SaaS provider.” This shows how much Airbase cares about making users happy.
Users love how easy it is to start using Airbase. The platform’s design makes it simple to get going fast. It also has cool tech that fills out expense forms for you, saving a lot of time.
One user even said they saved 20 hours a week using Airbase. That’s a big win for anyone’s schedule.
“Airbase’s support team is always responsive, knowledgeable, and friendly. They go above and beyond to ensure our success with the platform.”
Airbase keeps getting better, thanks to its focus on new tech and features. They’re always working to make things better for their users. This hard work is why so many users are happy with Airbase, as seen on G2.
Conclusion: Airbase as the Top Choice for Mid-Market Spend Management
After a detailed look at Airbase, it’s clear it’s the best for mid-market companies. It has a G2 rating of 4.8 out of 5, beating competitors like Coupa (4.2) and SAP Ariba (4.1). Its wide range of features and easy use make it perfect for businesses with 50 to 10,000 employees.
Airbase makes managing spend easier by putting everything in one place. This saves time and helps companies grow without hassle. Its strong customer support also keeps users happy, helping them get the most out of the platform.
As the spend management field grows, Airbase stays ahead as a leader. It’s known for its innovation and dedication to customer success. With Airbase, businesses can manage their spend better, see their finances clearly, and grow. For mid-market companies, Airbase is the clear choice for success in spend management.
FAQ
What makes Airbase the top-rated spend management platform on G2?
Airbase is the top choice for mid-market companies on G2. It has high user satisfaction scores and a strong market presence. It’s at the top of G2’s Mid-Market Grid Report for Spend Management.
What features does Airbase offer for mid-market companies?
Airbase has features for mid-market companies. It offers advanced approval workflows and corporate cards, including SVB cards. It also supports international and multi-currency operations.
How does Airbase differentiate itself in terms of functionality?
Airbase is unique because it includes corporate cards, bill payments, and expense reimbursements. It’s the only platform to do so. This makes it a complete solution for all non-payroll spend.
What do users say about Airbase’s user experience and satisfaction?
Users love Airbase for its ease of use and support. It gets top marks for being easy to use. Its support team is also highly rated, with a 97% satisfaction score.
How does Airbase help companies consolidate spend management functions?
Airbase combines all non-payroll spend into one platform. It handles corporate cards, bill payments, and expense reimbursements. This simplifies processes and reduces manual work.
Is Airbase suitable for startups and small companies?
Yes, Airbase is great for startups and small companies too. It offers a free package and the highest cash back on any card. Its easy setup and use make it perfect for new businesses.
How important is usability in spend management software adoption?
Usability is key for spend management software adoption. Airbase is easy to use, with a simple interface and streamlined processes. It’s designed to handle multiple functions in one place.
What role does customer support play in user satisfaction with Airbase?
Airbase’s customer support is top-notch. It’s responsive and helpful, which boosts user satisfaction. This is why Airbase gets high ratings on G2.
